Role: UX Designer
Project Length: 3 months
Type: Enhancement of Invoices & Statements
Business Impact: $400K savings/year
Let's picture for a moment that you're an Accounting Manager at a large auto repair shop, juggling purchases, bookkeeping, and compliance. Finding a receipt means digging through emails, online docs, or paper records. Meanwhile, the supplier is mailing receipts nationwide and storing paper copies—wasting time and money. What if there was a smarter solution for both?
NAPA PROLink is an online catalog and ordering portal where auto repair shops can buy aftermarket parts and get them delivered from a local NAPA store. This project was part of the NAPA PROLink redesign, focusing on Invoices and Statements, where customers access itemized purchase records.
The solution saved an estimated $400K annually by eliminating a manual paper process, with Invoices receiving 40K monthly visitors and Statements reaching 9K (launched as an MVP in 2022).
The first phase of the redesign launched in November 2023, introducing highly requested features like multi-select and print. Phase 2 will add multi-store selection, Proof of Delivery photos, saving options, and improved navigation.
Research
To support user recruitment, I gathered feedback from support emails and surveys, organizing customer contacts by issue or feature request. A major complaint was the inability to select multiple documents for printing, which was crucial for financial processes.
“Printing monthly invoices have been a challenge. Is there a way to create an option to print all within a date range? This would help when printing 170 plus invoices every month.”
These insights gave us a clearer understanding of how and why Invoices and Statements are used, helping validate features that address key pain points.
Using these insights, I created user flow diagrams to map out tasks like searching for an invoice or printing multiple documents. I reviewed these with the Product and Engineering teams to ensure technical feasibility.
Challenges & Workshopping
A tight deadline for the overall redesign led to a phased release. One challenge was that mobile designs couldn’t be developed in time. With only 2% of users on mobile, we prioritized desktop for Phase 1 and temporarily notified users that improvements were coming soon.
I also had to navigate technical constraints, including page limits and maximum load capacities.
Implementation
Designs were developed from September to October, and I collaborated closely with developers to ensure alignment and clarify new component behaviors. With the design system still in progress, developers navigated new territory.
A team change meant I started working with a new group, but I ensured a smooth transition by clarifying questions with the new designer and aligning everyone on next steps as we moved from MVP to Phase 1 and Phase 2.
MVP Version
Phase 1, focused on multi-select and printing
Phase 2, focused on multi-stores, Proof of Delivery photos, saving options, and improved navigation.
Next Steps
The live experience launched in November with Phase 1 designs, introducing multi-select, printing, filtering, and improved navigation.
Future updates will include data downloads, multi-store filtering, accounting software integrations, and online payments.
