Making Enterprise Video Surveillance Intuitive for Security and Operations Teams
Enhancing an enterprise security platform to drive usability and market differentiation.
Making Enterprise Video Surveillance Intuitive for Security and Operations Teams
Enhancing an enterprise security platform to drive usability and market differentiation.
Making Enterprise Video Surveillance Intuitive for Security and Operations Teams
Enhancing an enterprise security platform to drive usability and market differentiation.
Role
I work closely with Product and Engineering to improve a cross-platform enterprise security solution making it more intuitive, flexible, and modern, while contributing to the design system.
What I've designed for
Company Background
OpenEye (est. 1999) delivers cloud-managed video surveillance through OpenEye Web Services (OWS). Acquired by Alarm.com, OpenEye services a variety of industries through a global partner network.
Other products include cloud-connected recorders, smart IP cameras, and integrations with access control and point-of-sale systems.
The OWS platform. Snippet is from YouTube.
The OWS platform. This snippet is from the OWS Demo video on YouTube
The OWS platform. This snippet is from the OWS Demo video on YouTube
Company Background
OpenEye (est. 1999) delivers cloud-managed video surveillance through OpenEye Web Services (OWS). Acquired by Alarm.com, OpenEye services a variety of industries through a global partner network.
Other products include cloud-connected recorders, smart IP cameras, and integrations with access control and point-of-sale systems.
End users are Security Professionals, IT System Admins, and Operations Managers who manage surveillance across multiple locations. They rely on the platform to monitor footage, manage devices, respond to alerts, and keep systems secure and up to date, all from one place.
Role
I work closely with Product and Engineering to improve a cross-platform enterprise security solution making it more intuitive, flexible, and modern, while contributing to the design system.
Product Overview
1M+ video channels
Nearly 2 million connected devices
Over 1 billion events processed monthly
Installed on all continents except Antarctica
The OWS platform. This snippet is from the OWS Demo video on YouTube
Company Background
OpenEye (est. 1999) delivers cloud-managed video surveillance through OpenEye Web Services (OWS). Acquired by Alarm.com, OpenEye services a variety of industries through a global partner network.
Other products include cloud-connected recorders, smart IP cameras, and integrations with access control and point-of-sale systems.
The OWS platform. This snippet is from the OWS Demo video on YouTube
What I've designed for
Data Visualization: Empowering efficient searches with embedded data
Reporting: Self-serve reports for license renewals and software updates
AI Support Chatbot: AI support chatbot to help handle frontline support questions
Modernized Feedback Form: Product feedback and support resource enriched with metadata
Configuration: Admin controls for audio devices, alert rules, and other settings
Temporary access permissions: Short-term system permissions for field technicians
Channel Partners like security integrators and service providers (such as ADT) are the primary buyers that resell, install, configure, and provide ongoing support for OpenEye systems to their customers.
Since Channel Partners own the customer relationships, I can't always talk directly to users. So I gather insights from Partners, usage data, and our Sales and Solutions Engineering teams. I work with Product and Engineering to brainstorm and test ideas through internal demos, making sure everyone's on the same page before we start building.
User Feedback & Research
Product Overview (OWS)
1M+ video channels
Nearly 2 million connected devices
Over 1 billion events processed monthly
Installed on all continents except Antarctica
End users include Security Professionals, IT System Admins, and Operations Managers who oversee surveillance across multiple sites. They rely on the platform to monitor live and recorded footage, manage cameras and devices, respond to security alerts, analyze operational data, and maintain system health.
Channel Partners like security integrators and service providers (such as ADT) are the primary buyers that resell, install, configure, and provide ongoing support for OpenEye systems to their customers.
Design Process & Research
Since Channel Partners own the customer relationships, I can't always talk directly to users. So I gather insights from Partners, usage data, and our Sales and Solutions Engineering teams. I work with Product and Engineering to brainstorm and test ideas through internal demos, making sure everyone's on the same page before we start building.
While specific designs remain confidential, I'm happy to discuss my design process and the impact of this work.
While specific designs remain confidential, I'm happy to discuss my design process and the impact of this work.
User Feedback & Research
Since Channel Partners own the customer relationships, I can't always talk directly to users. So I gather insights from Partners, usage data, and our Sales and Solutions Engineering teams. I work with Product and Engineering to brainstorm and test ideas through internal demos, making sure everyone's on the same page before we start building.
Data Visualization: Empowering efficient searches with embedded data
Reporting: Self-serve reports for license renewals and software updates
AI Support Chatbot: AI support chatbot to help handle frontline support questions
Modernized Feedback Form: Product feedback and support resource enriched with metadata
Configuration: Admin controls for audio devices, alert rules, and other settings
Temporary access permissions: Short-term system permissions for field technicians
What I've designed for
While specific designs remain confidential, I'm happy to discuss my design process and the impact of this work.
