Reimagining Cloud-Managed Security: Video Intelligence Platform
Modernizing an enterprise security solution with nearly 2 million connected devices, to improve user engagement and market positioning.
Reimagining Cloud-Managed Security: Video Intelligence Platform
Modernizing an enterprise security solution with nearly 2 million connected devices, to improve user engagement and market positioning.
Reimagining Cloud-Managed Security: Video Intelligence Platform
Modernizing an enterprise security solution with nearly 2 million connected devices, to improve user engagement and market positioning.
Role
I work closely with Product and Engineering to improve a cross-platform enterprise security solution making it more intuitive, flexible, and modern, while contributing to the design system.
What I've designed for
Company Background
OpenEye (est. 1999) delivers cloud-managed video surveillance through OpenEye Web Services (OWS). Acquired by Alarm.com, OpenEye services a variety of industries through a global partner network.
Other products include cloud-connected recorders, smart IP cameras, and integrations with access control and point-of-sale systems.
OWS is a mature product (launched 2016) with an extensive customer base. My design work focuses on enhancing existing workflows within enterprise constraints. Features I've designed include:
Global Schedules: Scaling across hundreds of locations and alert rules
Data Visualization: Embedded data for efficient searches
Reporting: Self-serve reports for renewals and updates
AI Support Chatbot: Frontline support automation
Modernized Feedback Form: Enhanced product feedback with metadata
Configuration: Admin controls for devices, alerts, and settings
Temporary Access: Short-term permissions for field technicians
The OWS platform. Snippet is from YouTube.
OWS is a mature product (launched 2016) with an extensive customer base. My design work focuses on enhancing existing workflows within enterprise constraints. Features I've designed include:
Global Schedules: Scaling across hundreds of locations and alert rules
Data Visualization: Embedded data for efficient searches
Reporting: Self-serve reports for renewals and updates
AI Support Chatbot: Frontline support automation
Modernized Feedback Form: Enhanced product feedback with metadata
Configuration: Admin controls for devices, alerts, and settings
Temporary Access: Short-term permissions for field technicians
Company Background
OpenEye (est. 1999) delivers cloud-managed video surveillance through OpenEye Web Services (OWS). Acquired by Alarm.com, OpenEye services a variety of industries through a global partner network.
Other products include cloud-connected recorders, smart IP cameras, and integrations with access control and point-of-sale systems.
End users are Security Professionals, IT System Admins, and Operations Managers who manage surveillance across multiple locations. They rely on the platform to monitor footage, manage devices, respond to alerts, and keep systems secure and up to date, all from one place.
Role
I work closely with Product and Engineering to improve a cross-platform enterprise security solution making it more intuitive, flexible, and modern, while contributing to the design system.
Product Overview
1M+ video channels
Nearly 2 million connected devices
Over 1 billion events processed monthly
Installed on all continents except Antarctica
The OWS platform. This snippet is from the OWS Demo video on YouTube
Company Background
OpenEye (est. 1999) delivers cloud-managed video surveillance through OpenEye Web Services (OWS). Acquired by Alarm.com, OpenEye services a variety of industries through a global partner network.
Other products include cloud-connected recorders, smart IP cameras, and integrations with access control and point-of-sale systems.
The OWS platform. This snippet is from the OWS Demo video on YouTube
What I've designed for
OWS is a mature product (launched 2016) with an extensive customer base. My design work focuses on enhancing existing workflows within enterprise constraints. Features I've designed include:
Global Schedules: Scaling across hundreds of locations and alert rules
Data Visualization: Embedded data for efficient searches
Reporting: Self-serve reports for renewals and updates
AI Support Chatbot: Frontline support automation
Modernized Feedback Form: Enhanced product feedback with metadata
Configuration: Admin controls for devices, alerts, and settings
Temporary Access: Short-term permissions for field technicians
Channel Partners like security integrators and service providers (such as ADT) are the primary buyers that resell, install, configure, and provide ongoing support for OpenEye systems to their customers.
Since Channel Partners own the customer relationships, I can't always talk directly to users. So I gather insights from Partners, usage data, and our Sales and Solutions Engineering teams. I work with Product and Engineering to brainstorm and test ideas through internal demos, making sure everyone's on the same page before we start building.
Design Process & Research
Product Overview (OWS)
1M+ video channels
Nearly 2 million connected devices
Over 1 billion events processed monthly
Installed on all continents except Antarctica
End users include Security Professionals, IT System Admins, and Operations Managers who oversee surveillance across multiple sites. They rely on the platform to monitor live and recorded footage, manage cameras and devices, respond to security alerts, analyze operational data, and maintain system health.
Channel Partners like security integrators and service providers (such as ADT) are the primary buyers that resell, install, configure, and provide ongoing support for OpenEye systems to their customers.
Design Process & Research
Since Channel Partners own the customer relationships, I can't always talk directly to users. So I gather insights from Partners, usage data, and our Sales and Solutions Engineering teams. I work with Product and Engineering to brainstorm and test ideas through internal demos, making sure everyone's on the same page before we start building.
While specific designs remain confidential, I'm happy to discuss my design process and the impact of this work.
While specific designs remain confidential, I'm happy to discuss my design process and the impact of this work.
Design Process & Research
Since Channel Partners own the customer relationships, I can't always talk directly to users. So I gather insights from Partners, usage data, and our Sales and Solutions Engineering teams. I work with Product and Engineering to brainstorm and test ideas through internal demos, making sure everyone's on the same page before we start building.
What I've designed for
While specific designs remain confidential, I'm happy to discuss my design process and the impact of this work.
